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This sounds like an issue related to where the images are being stored and perhaps the file type being shared. Are you sharing the workbook to the laptop as a packaged workbook (.twbx) because this should gather all of the images in use and zip them up within the package. Perhaps the images are being called from a URL link? If so, then that URL also needs to be accessible to Tableau wherever it is used. My first thought on reading this is that the .twb is being shared rather than a .twbx.