8 Replies Latest reply on Nov 19, 2018 2:11 AM by Anjaneyulu Kottapalli

    Tableau Server Application not starting after Server restart

    David Pires

      Morning everyone,


      We have an environment with DEV, QA and Prod instances, the first two start automatically after a windows update on the server. Prod however does not. Even though I have scheduled it to start and try a restart after 5 minutes.


      Restart of the windows server happens at 5am the only thing I can see related to Tableau Server, appears on the event logs at 5:19 with Tableau Server (Cluster Controller) as a source.


      “The description for Event ID 4096 from source Tableau Server (Cluster Controller) cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


      If the event originated on another computer, the display information had to be saved with the event.


      The following information was included with the event:


      2016-11-28 05:19:33.881 +0000 Thread-7   ERROR : com.tableausoftware.cluster.postgres.SpawnPostgresRunner - Postgres postmaster process is not running.

      1. java.lang.RuntimeException: Could not detect running postgres. at com.tableausoftware.cluster.postgres.SpawnPostgresRunner$MasterPostgresMonitor.executeMonitoringQuery(SpawnPostgresRunner.java:893)                at com.tableausoftware.cluster.postgres.SpawnPostgresRunner$AbstractPostgresMonitor.run(SpawnPostgresRunner.java:772)        at java.lang.Thread.run(Thread.java:745)”


      Has anyone seen this before?


      Thank you in advance