3 Replies Latest reply on Nov 18, 2016 6:02 AM by Tom W

    Extract Refresh Failed for Tableau Online

    Bowen CAI

      Hi Everyone,

       

      I am new to Tableau Online, company just purchased it. Previously, I was running a weekly report on Tableau Desktop by every Friday manually. Now, I need to publish into the Tableau Online Account to schedule a regular base extraction. After I set the schedule task, there is a failure email send to me.

      Extract Refresh Fail.PNG

      To find out the root cause, i did a Test Connect.

      Test Connection.PNG

      It seems the Tableau Online does not have MySQL OCBC 5.3(W) Driver. Can anyone help to solve this issue? Our database server is MySQL/MariaDB 10.1, and I am using Windows Tableau Desktop Profession to publish the workbook. Thanks.

       

      Warmest Regards,

      Bowen