Check with your system admin, sometime we unable to deactivate any license based on our login level.
I am the system Admin.. Any other solution ??
You should have a login for the customer portal for tableau.
You can manage the keys on the site.
You need to deactivate on the site first
Hope this helps
Can you please let me know how to do this. I can only see the keys. Don't see any deactivation links..
This may be because you are not set up as an admin on the customer portal.
Speak to the person in your organisation who normally deals with tableau to purchase new licences.
They should be able to assist you and make you an admin on the customer portal