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1. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Hey Jonathan,
Could you let us know a bit about the error you're receiving or what happens? Do you know if you're able to access the vizzes directly? Because of the nature of how complex Tableau Server issues can be, often I recommend contacting Tableau Support if you still have questions.
Thanks for posting,
-Diego
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2. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Good day!
Thanks for the feedback Diego,
Yes the Original Vizz can be viewed using Tableau Credential.
Please check screen shot below:
Then in our Website Portal, when we are trying to call this report using the generated ticket here is the error encounter.
Please check screen shot below:
If you could give some other suggestion please let us know to check and test.
Again, thank you in advance for the help on this.
Regards and God Bless,
Jonathan B. Velarde
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3. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Hello Jonathan,
Please find the below reference link.
Error "Could not locate unexpired trusted ticket" | Tableau Software
Could not locate unexpired trusted ticket
Hope this helps.
Regards,
Sudhakar Reddy
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4. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Good Day!
Thanks for the feedback @SUDHAKAR,
I check those links and I find similar in our case is the last that you suggest.
We have same error result and based on the suggestion the problem was in the Link generated.
But upon checking on our end, the Link was correct based on the given sample.
Here is our Link created for our Web Portal.
<div class='hiframe'><iframe id='test' src="http://TABLEAUSERVER:8089/trusted/hS5u9Zely2XxKhLCOjRSz5pxwatZs0co/t/Generika/views/PASTDUES-Consolidated/ConsolidatedPD-WB?UserID=288&:toolbar=no&:customViews=yes&:embed=yes" frameborder='0' allowfullscreen></
Hoping for some suggestion here.
Thanks and God Bless,
Jonathan B. Velarde
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5. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
I was having the same issue when connecting from SalesForce to Tableau via sparkler.
This has happened due to multiple sites being present in the target environment.
I have put ts.siteroot in the sfdc and given the site name which has resolved the issue.
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6. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Hi Rajeev,
Could you please explain more. Even we have the same error..
ts.siteroot in the SFDC means?
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7. Re: Could not locate unexpired trusted ticket error upon Generating Report in Web
Hi Venkat,
I was able to resolve this . This means that request is going to Tableau twice and ticket is getting expired before it can be redeemed.
Where are you having the issue? Are you integrating web server with Tableau or Salesforce
