2 Replies Latest reply on Oct 26, 2016 1:29 PM by Bryan Marks

    Error on Trusted Authentication

    Bryan Marks


      After adding my partners IP address to trusted list, I am still getting this error when we try to authenticate. I've verified that it is the correct IP that's coming over to us over the firewall..


      2016-10-25 23:29:36.093 -0400 catalina-exec-28 Default ERROR

      requestId=WBAjIAq@D4IAABswpakAAAGq: wgsessionId=

      com.tableausoftware.model.workgroup.service.TrustedTicketServiceImpl - Invalid

      user: cmamdm\marksb


      cmamdm\marksb is a correct username that has a valid license in tableau (interactor)


      Any ideas would be appreciated.