2 Replies Latest reply on Oct 26, 2016 1:29 PM by Bryan Marks

    Error on Trusted Authentication

    Bryan Marks

      Hello,

      After adding my partners IP address to trusted list, I am still getting this error when we try to authenticate. I've verified that it is the correct IP that's coming over to us over the firewall..

       

      2016-10-25 23:29:36.093 -0400 catalina-exec-28 Default ERROR

      requestId=WBAjIAq@D4IAABswpakAAAGq: wgsessionId=

      com.tableausoftware.model.workgroup.service.TrustedTicketServiceImpl - Invalid

      user: cmamdm\marksb

       

      cmamdm\marksb is a correct username that has a valid license in tableau (interactor)

       

      Any ideas would be appreciated.

       

      Thanks,

       

      Bryan