3 Replies Latest reply on Oct 26, 2016 3:20 AM by Rob Rimmer

    Averages that ignore certain filters?

    Rob Rimmer

      Hi,

       

      I am working on a horizontal bar chart that shows the percentage achieved for various areas in our quality assessment process. I am able to create the horizontal chart and have filters for Team Manager and Agent, but I would like to be able to show a mark on the bar chart for the average score for our agents.

       

      I've read about LOD calculations and think that this may be my best option, but understanding how they work is melting my brain. Is this the best way to achieve what I want to achieve, or is there something better that I can do?

       

      Thanks