Hey Chris, is there a chance that you could share the error message that the users are getting when they try to sign in to Tableau Server v10 from Desktop v10? And what exactly changed with authentication protocols during the upgrade process from 9.3 to 10?
Hi Alex Hunt we actually got an answer from Support, which was to add an argument to the .exe startup (I'll get specifics for you next week when I'm in the office). Basically, when you login using v.9.x it requests user, password & servername. When you login using v.10.x it requests servername only and returns a webpage where you enter user & password. This was breaking when there's a reverse proxy and other problems involved.