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This may be a silly suggestion, but did you try pressing "ESC" on your keyboard to get out of any highlight action filters on the dashboard? It shouldn't be a formatting issue if it looks fine on the worksheet.
That worked! Can I change how the font looks when the filter is active? I don't want it to gray out when there is an active filter. I just want it to highlight the chosen record without graying out the others.
From what I know, I don't think so.
If you really want to highlight certain text, you can create a parameter and depending on what the user selects, color different measures. I don't know if that is worth the trouble though.