3 Replies Latest reply on Oct 12, 2016 7:52 AM by Shivi Bhatia

    Row Wise % for calculation

    Shivi Bhatia

      Dear Team,

       

      Please find  the attached print screen for one of the visualization.

       

      This talks about month on month total call time, total acd (talk time), acw and hold time. Total call time is the result for other metrics.

       

      I need a % calculation for each month. i.e. ACD % of the month, ACW% and hold% but i am not able to achieve so. The % of column does not give me the desired result and shows all as 100%.

       

      Kindly suggest.