2 Replies Latest reply on Oct 7, 2016 2:19 AM by Chandan Gupta Sah

Could not start tableau

Chandan Gupta Sah Oct 6, 2016 1:47 PM

I am using tableau 10 student version, 1 year license. Everytime, I try to connect any file into tabelau, it shows an error and says" tableau is shutting down". Could somebody help what may be the reason behind it and how to solve it?

1. Re: Could not start tableau

Dmitry Chirkov Oct 6, 2016 10:06 PM (in response to Chandan Gupta Sah)
Any chance you have a Dell Backup and Recovery software installed?

If no, then couple of questions:
What Tableau version are you using?
What OS version/bitness are you using?
Can you share the log file?
Is there a *.dmp file in the log folder? If yes, can you share that (i.e. dropbox link)?
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2. Re: Could not start tableau

Chandan Gupta Sah Oct 7, 2016 2:19 AM (in response to Dmitry Chirkov)

Thank you very much Dmitry. I updated the Dell Recover and Backup software. And then restarted the computer, Tableau is working fine now. I am able to connect to files.
If I still face problems, I will send you *.DMP file.
Thanks again for your help.
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1. Re: Could not start tableau

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