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I'm sorry you are having issues with the Saleforce connector I haven't seen this issue before and it seems like it may be related to your Salesforce settings. Which version of Tableau are you using? 9.0 or 10? Are you attempting to use the OAuth authentication or username and password? Have you ever gotten this to work before?
One suggestion I can give you is to try switching to use Oauth authentication which removes the need for a token. However this is only available in version 9 and above of Tableau.
Username & Password:
Thanks so much, you solved my issue !
I was trying to Signin using Oauth. I changed to user name and password with the token and it seem to be working fine.
Have a fantastic week end.