7 Replies Latest reply on Oct 2, 2016 11:21 PM by Dmitry Chirkov

work in desktop and not open in Tableau Server

Cristina Fabiola Sosa Sep 30, 2016 5:12 PM

I have a report in tableau desktop 10.0 with cube database analysis service and work in tableau desktop, This report have about 40 calculations that to do a tabular, and one graphic, the time to open de dashboard are second, but when I want to publish to tableau server dont open de report.

The server and desktop have the same version. I review the log server but I cant find a error.

I monitoring the memory and CPU when I run the report but the CPU is under to 25%

the server have the next specifications:

Processor: Intel(R) Xeon (R) CPU E7-4890 v2 @ 2.80Ghz 2.79Ghz
Memory(RAM): 32GB
Sistema: Windows Server 2012 R2 Datacenter
Disco: 70GB
Nota: 11GB free to space

Can you help me please!!!

1. Re: work in desktop and not open in Tableau Server

john.christopher Sep 30, 2016 7:04 PM (in response to Cristina Fabiola Sosa)

Did you try to export the connection setting(.tde) of the cube database and publish it to the server.Without the connection details tableau wont be able hit the database and run.

Publish a Data Source

Note:Also please mention the database name to which it is connected as it helps us understand the question more clearly.

Regards,
JC
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2. Re: work in desktop and not open in Tableau Server

Dmitry Chirkov Sep 30, 2016 8:25 PM (in response to Cristina Fabiola Sosa)

What authentication do you use to connect to your cube? Windows auth or username/password?
If Windows auth - what account is your Tableau Server running under? Tableau will use that to connect to the cube on Server so it needs to be a proper account (not Network Service) and has to have permissions to the cube.
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3. Re: work in desktop and not open in Tableau Server

Cristina Fabiola Sosa Sep 30, 2016 8:51 PM (in response to Dmitry Chirkov)

Hi Dmitry
thank for you answer we have account windows authentication with the permissions to read, and write.
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4. Re: work in desktop and not open in Tableau Server

Cristina Fabiola Sosa Sep 30, 2016 8:55 PM (in response to john.christopher)

Hi john

We have Cube on Analysis Services Microsoft 2012, and we cant do a extract over a cube only on relational database.

thks
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5. Re: work in desktop and not open in Tableau Server

Dmitry Chirkov Sep 30, 2016 9:15 PM (in response to Cristina Fabiola Sosa)

Would you please reach out to our support and get a case going?
Go through the regular process of getting and sending logs to them but then ask to open a bug and send it directly to me (mention TFS 556208).

I think we are tracking an issue similar to this but we'd need to see your logs in order to confirm.

-Dmitry
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6. Re: work in desktop and not open in Tableau Server

Cristina Fabiola Sosa Oct 2, 2016 8:31 PM (in response to Dmitry Chirkov)

Hi Dmitry

thanks for your support , I opened the case before to open here.
I have the number 02405552
Can we change the case?
How can I send you the logs?

regards!!!
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7. Re: work in desktop and not open in Tableau Server

Dmitry Chirkov Oct 2, 2016 11:21 PM (in response to Cristina Fabiola Sosa)

Just get it touch with support - they'll guide you through that.
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