do you do a tabadmin stop prior to trying to upgrade?
Not this time. I relied on the uninstall to stop everything.
I will try that.
Hello Glauber, I have the same error on Tableau 10.0 server. Could I share your solution for this problem? Thanks.
Once it hits, the only solution is do an install from scratch and restore the most recent backup (e.g. the one created during the uninstall.
I haven’t had this error recently. I’m doing 3 things differently, and I don’t know which one helped (or if it has been coincidence):
1) Tabadmin stop, before running the installer.
2) Before I do a Tableau upgrade, I log in to each server and make sure that there are exceptions in place on the antivirus, for the folders where Tableau is installed. (In my case, I have to do this every time, because antivirus settings get overridden by company policies.)
3) I started running the installer and letting it take care of the uninstall. I used to uninstall manually first, but since more or less recently (v10?) the installer now is able to do the uninstall also.
Good luck and, if it keeps happening, see if Tableau can assign a technician to do an upgrade with you.
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Try resetting it by doing:
tabadmin cleanup --reset-coordination
This sounds like a good idea for something to add to an upgrade script. I wonder if I should add it to our daily backup/restart script.
For the record, for version 10, upgrading without first removing the older version is possible (the installer handles the uninstall), and seems to work better than doing a manual uninstall.
Glauber - do try it and let us know if my suggestion helped.
And thanks for the tip about v10 upgrade, I'm on v9.3.7 so an upgrade to v10 is next.