What does the log say?
Failure's to initialize especially after changing version numbers (meaning the installation path changes) are almost always a result of insufficient Run As User permissions. Check out this article - especially the part on folder permissions: Required Run As User Account Settings
Hope that helps!
- Did the install under Administrator account and undr the path from D drive but also from C:\program files.- This statement is confusing.
At this time what i would do since you a back up, uninstall whatever you have and then delete the directories and start fresh and put all in D drive and since this folder/drive has the necessary permissions (Nathan's observation) you should be good
Sorry for not being clear enough
i did the installation logged in as Administrator.
Tried to instal using the path from ProgramFiles and it failed
and also tried to install it under D drive where i currently have version 9.6 and again it failed
You made a backup so that's good Place it in a safe location, preferably on some other network drive.
Uninstall Tableau Server. Delete ALL folders and their content related to Tableau Server on your C: and D: drives. It should be as if Tableau Server never existed on your server.
Install Tableau Server. Once done you can then perform a restore to get all your content back into it.
This way you basically start fresh, reducing any confusion that may be going on.
Perform all work as an Administrator. Make sure the Tableau Server has full access to the parent folder and permissions are inherited to children folders. This is what I've done and it's caused zero problems.
Don't forget to turn off anit-virus monitoring on certain folders when the install is done as given by this KB article: Improving Performance by Using Antivirus Exclusions | Tableau Software .
If you are still having issues then definitely contact Tableau Support and let us know what happened and how it was fixed
How many cores?
Can you please comment on directories that need to be deleted so that Tableau Server never existed? I have tried multiple attempts to uninstall tableau server and re-install but starting a the tableau server causes my VM to shut down repeatedly.
Any folder with "Tableau" in its name. From the documentation check these locations:
By default, the Tableau Server setup program installs Tableau Server in the following location:
C:\Program Files\Tableau\Tableau Server\version
and stores data and logs in this location:
Run Server Setup confirms this:
Thanks. When I uninstall the software, it doesn't delete the registry keys. Will this have to be manually deleted?
Right now my install is on D. However, Tableau is storing some App data on C>program data > Flexnet for example. I am not sure if the uninstall removes all temp files too.
I had one occasion where I had to uninstall everything but that was a couple years ago so I don't remember the whole process. I don't remember messing with the registry but if you are comfortable working in there then you could remove them. The important thing is to have the files removed.
We install on the D: drive as well so check your D: and C: drives to insure everything Tableau is gone, including temp files to be on the safe side.
Great, I will try this.
I have the same issue on upgrading it to 10.3
The only way to skip it is to choose the second option in the beginning (not taking the backup).
But the problem is that at the end, you have a working Tableau Server with non-working restore option.
If you want to do a restore of the data, it will crash with the same log in the tabadmin log.
I see that this is answered, but I don't see the answer.
Could you let me know how is this solved?