I like to transact my calls with Support (for any company) through email if possible.
If I'm not mistaken, all my Tableau Support calls have been via email except the one time I did a web conference with a support rep. (And that went very well, for the record.)
Nobody can mumble the printed word!
Just my opinion.
Thanks for the note, Joe. I also prefer seeing the details in emails as well. The voice messages don't usually dive into the details per se, but the message was so bad / so fast at times I had absolutely no clue what was said. It basically defeats the purpose of leaving a message.
Thanks for letting us know! I've passed this on to our support team and I'll be sure to stress the importance of being clear in our messages. If you have any other feedback, please feel free to reach out to firstname.lastname@example.org.