4 Replies Latest reply on Sep 21, 2016 2:31 PM by diego.medrano

    Tech Support Voice Messages

    Vincent Ho

      This is regarding my experience with the Tableau tech support staffs. I have had some of the best experiences with several of the staffs. They were quick to follow up and provided amazing help. However, some of the staffs were very difficult to understand over the phone and in their voice messages. This isn't because of anyone speaking with an accent, but rather the speed they were speaking. I had a person leaving me messages that I can barely make out 20% of what he was saying. He was always speaking at a speed faster than those radio ads reading the small print disclosures. I ended up playing the messages 4 or 5 times and still having to resort to emailing. Please slow down, it would make everyone's life more efficient. Thank you.