I have a user who received a new Windows 10 computer and is using Tableau Desktop 9.3.1. She wants to set up a custom color palette, but she seems to be missing the Preferences.tps file. The file is not hidden. I know it is normally located here: C:\Users\<username>\Documents\My Tableau Repository
I even sent her a copy of my Preferences.tps file with some custom palettes set up, but when she places it in the location where it should be, the custom palettes don't show up in the list. Would the tps file be located somewhere else in Windows 10? I'm stumped.