4 Replies Latest reply on Sep 8, 2016 12:47 AM by Shiva Prakash Y V

Tableau Map Server is not loading when Published in Server.

Deepika Kumaraguru Sep 7, 2016 3:45 AM

I am working on making maps in Tableau Desktop 9.3 .I have used Two Sheets of Map Visualization.One is with Offine Background Map,and other with Tableau Background Map.

When I publish it onto the server.Offline Map is working fine ,gets displayed. But I have a problem with Tableau Background Map, it does not get displayed.Maps are not loaded.I have referred these links Web Proxy and Firewall Settings | Tableau Software ,Displaying Maps in Tableau Server | Tableau Software . But couldnt resolve yet. I couldnt open these licensing.tableausoftware.com:443,crl.thawte.com and ocsp.thawte.com links in desktop and server as well.

Please Help me out with this I am a learner.

1. Re: Tableau Map Server is not loading when Published in Server.

swetha.s.1 Sep 7, 2016 8:04 AM (in response to Deepika Kumaraguru)
In Internet Explorer, go to Settings > Internet Options.
On the Security tab, select Trusted Sites, and then click Sites.
In Websites, enter the following map server URLs one at a time, and then click Add. When finished, click Close
mapspatial.tableausoftware.com
mapvisual2.tableausoftware.com
Tableau Desktop 9.3 and later versions: maps.tableausoftware.com
On the Security tab, select Local intranet, and then click Sites.
In the Local intranet dialog box, click Advanced.
In Add this website to the zone, enter the following map server URLs one at a time, and then click Add. When finished, click Close.

Edited by Toby Erkson: Advertising content deleted.
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2. Re: Tableau Map Server is not loading when Published in Server.

Deepika Kumaraguru Sep 7, 2016 11:19 PM (in response to swetha.s.1)

Thanks for your Response ,Swetha

But I worked even this.still its not working . My issue is that when i plainly plot the points on dashboard and publish them(excel sheet being the data source) I could able to view them.
If I add more details and filters ,setting map layers (US County borders and names), and publish them,relative points are seen,but map does not get loaded.(Here , data source is an extract of MYSQL database holding around 3000 records blended with a excel sheet data source).

Is there anything i should do with the server configuration?
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3. Re: Tableau Map Server is not loading when Published in Server.

Glen Robinson Sep 7, 2016 11:53 PM (in response to Deepika Kumaraguru)

Hi Deepika
Are you running Tableau Server on a single Server, or on a Cluster?

Please can you perform the following test.
1. Please login (via RDP) onto your Tableau Server. Preferably as the 'Run As' Account that Tableau Server runs under (if you are using it, if not a Windows Server admin account will do)
2. Open Internet Explorer, and attempt to connect to a website (www.google.com will do). Does this work?

Regards
Glen
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4. Re: Tableau Map Server is not loading when Published in Server.

Shiva Prakash Y V Sep 8, 2016 12:47 AM (in response to Deepika Kumaraguru)

Hi Deepa,

Did you update the server to 10.0 ? If Yes, then the domain for maps have changed. So please research on that.
As mentioned if you are still using 9.3 then please ignore the above.
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Tableau Map Server is not loading when Published in Server.

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