I have tested the download and install with Windows 10 and it is working for me. I am testing with my work pc though so I can try again at home. Did you download the 32 bit or 64 bit version? The version will be listed in the name of the file downloaded. If you have access to another pc with Windows 10, I'd love to hear if that worked for you as well.
Anyone else having an issue?
Hi, thanks for your response!
I checked the download version; it is the 64 bit version. When I originally installed Tableau Public, I was at a coffee house with a slow internet connection. I thought maybe some parts didn't download all the way..? Anyway, I am home now with full internet strength, and I uninstalled and then reinstalled, and am having the same issue. Not sure what else to try.
I tried the install today on my home PC running Windows 10 and experienced the same problem. Any ideas on what could be causing this?
Hi Ryan, still no solution :(.
Sent from my Verizon 4G LTE smartphone
Jennifer - is this still an issue. I am curious what browsers are installed on your pc as well.
Hi, yes, this is still an issue. Sorry, I think I need to turn on email notifications when I get a reply here, I did not know you had replied!
I have Chrome, Firefox, IE 11, Microsoft Edge.
I have been working recently with a friend of mine who is more tech-y than me to try to resolve this. I just wrote out in Word a list of all the things I have tried while downloading and installing the app to send to him to see if he has other suggestions. (This list is in addition to more basic things like rebooting). I have attached that Word document for you here. One thought he had was that maybe some of my protection software was interfering with TP running, so I spent about 4 hours yesterday trying every possible configuration i could think of to grant permissions. Some of them I'm sure I had nothing to do with an application running but just wanted to try everything. Please check out the list and let me know if you have other ideas.
Thanks so much! I used Tableau (Desktop and Server) at my previous job, and was so impressed. I have been toying with the idea of getting the Professional desktop version myself and doing some kind of freelance work, but want to play around with some viz-es and chat with folks before making such a huge investment.
All the best,
Tableau Public.docx 16.8 KB
Update: In addition to the things I tried in Word document in post above, I just made IE my default browser. That didn't help.
Update: Error Logs
I checked Windows logs and found two errors being thrown when I try to open Tableau Public.
- tabpublic.exe : KERNELBASE.DLL error (gets thrown every time I try to launch TP)
- tpchsrv.exe : ntdll.dll error (not sure this is thrown every time I try to launch)
I googled the kernelbase.dll error and tried a few fixes, none of which have worked. I ran Microsoft.com recommended scan and restorehealth scripts (DISM.exe /Online /Cleanup-image /Scanhealth and DISM.exe /Online /Cleanup-image /Restorehealth). The suggestion to run these was in answer to someone with a kernelbase.dll error that was causing Microsoft Edge to crash.
32 v 64 bit
In googling around for the kernelbase.dll error, someone mentioned a conflict between 32 bit and 64 bit programs.
- I double checked that IE is running 64 bit (it is), and for good measure changed Chrome and Firefox browsers to be 64-bit.
- I checked Task Manager to see what 32 bit processes were running. These are the ones obviously labeled 32-bit
- Apache HTTP server (two instances)
- Microsoft One Drive
- Microsoft Office Document Cache
- Microsoft Skype
- User Notification Service
- Java Update Scheduler
- Local Manageability Service
- KENotify MFC Application
- Microsoft Bing Service
- Microsoft One Note Quick Launcher
- Wireless Display Monitor
- Amazon Music Helper
- a Verizon for Android thing
Ok, if we figure this out I will create a data viz pathing all of my attempts to fix this on a timeline! (not really)
Hi, the latest Windows update has solved this problem. The update was "Feature Update to Windows 10, version 1607".