2 Replies Latest reply on Aug 24, 2016 9:40 AM by Robert Marchwinski

    Tableau Reader fails to open

    Robert Marchwinski

      I was wondering if anyone else has encountered the issue we are currently dealing with with Tableau Reader 9.3. I am currently attempting to share a packaged workbook with a large number of individuals, however a significant portion are encountering the following problem:

      • They save the file (either from an attachment in an email or off a hyperlink).
      • They use either the windows prompt to open the file or double click the file in windows explorer.
      • Nothing happens.
      • However, when they open Tableau Reader it shows the file in the recent documents but with a blank preview. If you click the preview it opens fine, but for some reason Reader just doesn't open the file any other way.

       

      Thanks for any input.