3 Replies Latest reply on Aug 26, 2016 2:09 PM by javier.salazar-rivas

    Could not find the referenced file

    javier.salazar-rivas

      I recently upgraded from Tableau 9.3 to Tableau 10. There were two issues prior the completion of the upgrade.

       

      First issue: Tableau server keys were not showing in the "Manage Product Keys". Tableau support was able to get a fix for this by removing 'fulfillment' then adding the keys back in.

       

      Second issue: During upgrade to Tableau 10, I chose the wrong file path for the server

      Instead of "Tableau Server\10.0"

      I installed it in "Tableau Server\Tableau Server\10.0"

       

      Obviously, the install did not see the previous version's settings.

       

      I canceled the upgrade as soon as there was an option to allow me to. I re-installed Tableau 10 to the correct folder path with no errors.

       

      Once Tableau 10 Server began running, I started getting errors that my extracts were failing. Something that seems new to Tableau 10.

       

      When I open the data source in Desktop I get this error:

       

      The strange thing is that not all extracts are failing. When I attempt to replace the file with another .tde, i still get errors.

       

      Has anyone dealt with this issue and found a best way of going about fixing this? Obviously we do not want to have rebuild all these extracts.