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2. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
hoang anh truong Aug 5, 2016 1:34 AM (in response to Dmitry Chirkov)Hi Dmitry Chirkov,
thanks for your quickly answer.
i tried to enter the value localhost:8000 to the server field but it is failed and don't show 2 other fields.
please help me to solve this problem.
Thanks and Best Regards,
Hoang Anh.
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3. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Dmitry ChirkovAug 5, 2016 1:43 AM (in response to hoang anh truong)
Can you put here a screenshot of your browser where I could see your Tableau Server's location?
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4. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
hoang anh truong Aug 5, 2016 3:36 AM (in response to Dmitry Chirkov)Hi Dmitry Chirkov,
I am so sorry, i can not give you the screenshot of my browse because of my company policy.
But i can connect to tableau server use web browser with url is: localhost:8000.
And i can use some other version of tableau desktop( 6. or 7. or 8. ) to connect to tableau server(9.3.5) successfully with the server is: localhost:8000
I still don't find how to solve this problem.
Thanks again for you help.
Hoang Anh.
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5. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Dmitry ChirkovAug 5, 2016 11:10 AM (in response to hoang anh truong)
Can you actually use Server after you log in? Either via browser or via 8.x? (like open a viz)
What does happen in 9.3.5 when you enter server name (localhost:8000) and press Connect? Do you get an error?
Also, please restart your Server - I think it's in the bad state.
tabadmin stop
tabadmin start
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6. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
hoang anh truong Aug 6, 2016 3:08 AM (in response to Dmitry Chirkov)Hi Dmitry Chirkov,
Yes, i can actually use Server after you log in, either via browser or via 8.x.
the error is: cannot connect to tableau server. please check the server name and port and try again
I also restart the tableau server but it doesn't help me.
thanks and best regards,
Hoang Anh.
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7. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Manideep Bhattacharyya Aug 6, 2016 8:24 AM (in response to hoang anh truong)I think, you are not passing the Correct Server URL to login from Desktop Client. If your Server URL contains https then use https in the server name.
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8. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Dmitry ChirkovAug 6, 2016 9:24 AM (in response to hoang anh truong)
Did you try using actual server host name (not localhost)? Did you try using FQDN (full name including domain postfix)?
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9. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
hoang anh truong Aug 7, 2016 3:23 AM (in response to Manideep Bhattacharyya)Hi Manideep,
Thanks for you suggestion.
I tried with https but it doesn't work.
Thanks and Best Regards,
Hoang Anh.
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10. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
hoang anh truong Aug 7, 2016 3:23 AM (in response to Dmitry Chirkov)Hi Dmitry Chirkov,
thanks for your solution.
I tried with hostname, FQDN but it doesn't work.
i still don't understand why older version of Tableau desktop(7. or 8.) can connect to tableau server 9.3.5 successfully while the newest version of tableau desktop(9.3.5) can not connect to tableau server 9.3.5.
Thanks and best Regards,
Hoang Anh.
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11. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Dmitry ChirkovAug 7, 2016 9:27 PM (in response to hoang anh truong)
Time for a support case.
Need a deeper look into your environment and logs and it's better be done via support case.
p.s. do you really still have and use Tableau 6? Wow!
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12. Re: Can not connect Tableau Desktop 9.3.5 to Tableau Server
Phillip Overpeck Aug 8, 2016 12:36 PM (in response to hoang anh truong)Try using http://localhost:8000 instead of https. Unless you have ssl setup https won't work.
Also, port 80 is the default port. If you haven't changed that drop the ending zeros and try.