Please follow these steps in tableau desktop and then publish it will work.
Select the Tooltip button on your marks card. When the dialogue menu pops up for you to edit your tooltip, check the Include Command Buttons option in the lower left of the window. This change persists on Server once the workbook is (re)published.
This has already been done (see image in original post) to no avail.
I checked each set of marks used on the dashboard and ensured the box command button was for each one, no change in the result.
I can confirm that the display of Command buttons is linked to the tool-tip Include Command option, even for the color palette
But you knew and checked that already.
I can also confirm that the functionality is working as intended on 9.3.5 (desktop & server)
I found an example on Public, do you get the command buttons? (I did)
Public is a newer version of Server than 9.3.1, more below...
Release 9.3.3 there is a curious line... 9.3.3 | Tableau Software
This seems to describe your issue - although admittedly it could be anything
Does it affect all worksheets/workbooks?
Have you tried different browsers?
Can you upgrade?
Hi Mark,Thanks for the tip - certainly seems like a possible solution. I think we will wait till Tableau 10 is out, rather than do two server upgrades in quick succession. (Hoping v10 is very soon!) Will let you know how it goes.
Unfortunately this is still happening after upgrading to Tableau 10.0.
Not sure what to do next - maybe rebuild the dashboard from scratch - but priorities means that won't happen soon.