5 Replies Latest reply on Aug 18, 2016 7:15 PM by Mark Gemmell

command buttons missing on Tableau Server workbook

Mark Gemmell Jul 28, 2016 2:46 PM

Hi everyone,

I have found similar threads on these forums, but they haven't solved my issue. On Tableau desktop I can left click the color legend on a dashboard and see ubertips:

The same dashboard on Tableau server does not show the tips when clicked:

I am logged into server as admin.

Tooltips over data points (desktop and server) do show the ubertips

Filter permissions are enabled (guess they always would be for admin in any case?)

Tooltips have command buttons enabled

I am using

Tableau Desktop version: 9.3.0
Tableau Server version: 9.3.1

I can't upload the workbook as it contains sensitive data, hoping screenshots and other information maybe enough to diagnose.

Any help or suggestions much appreciated.

1. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

Tharashasank Davuluru Jul 29, 2016 4:23 AM (in response to Mark Gemmell)

Hi,

Please follow these steps in tableau desktop and then publish it will work.
Select the Tooltip button on your marks card. When the dialogue menu pops up for you to edit your tooltip, check the Include Command Buttons option in the lower left of the window. This change persists on Server once the workbook is (re)published.
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2. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

Mark Gemmell Jul 31, 2016 2:06 PM (in response to Tharashasank Davuluru)

This has already been done (see image in original post) to no avail.

I checked each set of marks used on the dashboard and ensured the box command button was for each one, no change in the result.
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3. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

Mark Fraser Aug 1, 2016 3:04 AM (in response to Mark Gemmell)

Hi Mark

I can confirm that the display of Command buttons is linked to the tool-tip Include Command option, even for the color palette
But you knew and checked that already.

I can also confirm that the functionality is working as intended on 9.3.5 (desktop & server)

I found an example on Public, do you get the command buttons? (I did)
Workbook: Yarn-colour-weight-company
Public is a newer version of Server than 9.3.1, more below...

Release 9.3.3 there is a curious line... 9.3.3 | Tableau Software
This seems to describe your issue - although admittedly it could be anything

Just wondered-
Does it affect all worksheets/workbooks?
Have you tried different browsers?
Can you upgrade?

Cheers
Mark
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4. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

Mark Gemmell Aug 9, 2016 6:30 PM (in response to Mark Fraser)

Hi Mark,
Thanks for the tip - certainly seems like a possible solution. I think we will wait till Tableau 10 is out, rather than do two server upgrades in quick succession. (Hoping v10 is very soon!) Will let you know how it goes.

Cheers,
-- Mark
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5. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

Mark Gemmell Aug 18, 2016 7:15 PM (in response to Mark Gemmell)

Unfortunately this is still happening after upgrading to Tableau 10.0.

Not sure what to do next - maybe rebuild the dashboard from scratch - but priorities means that won't happen soon.
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Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

1. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

2. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

3. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

4. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

5. Re: Left click "Keep only" / "Exclude" ubertips / command buttons missing on Tableau Server workbook

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