7 Replies Latest reply on Jul 19, 2016 5:29 AM by Joe Proulx

    Tableau desktop fails reconnecting to tableau server data source after idle time

    . Clement

      Hello

       

      I use a Tableau server instance to share tableau data sources across my Tableau Desktop users.

      When a Tableau desktop user works on a workbook localy, connected to a data source hosted on Tableau server, after some time (can be an hour or two), a pop up appears in Tableau desktop requesting to reconnect to the datasource.

      The only choice is to answer OK... and then... a "Processing Request (Not Responding)" dialiog box appears for ever. Tableau is then unresponsibe.

      The only way is to kill Tableau Desktop (of course, lose last changes) reopen workbook and reconnect to Tableau serveur data source...

       

      Has anyone experienced the same?

      Any workaround?

       

      Thank you, Clément