1 2 Previous Next 22 Replies Latest reply on Sep 23, 2018 3:46 AM by Israel Borges

    Instagram Analytics -- Connecting to Account

    Ryan p

      Hi there!

       

      I am having trouble connecting to Instagram to receive data. Initially, i was trying to pull data in R, but was running into some issues so I thought I would try and use a Tableau. However I am having problems connecting.

       

      I am using the following web connector:

       

      Instagram For Tableau Web Data Connector

       

      After I sign in I am prompted with the following error:

       

      {"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}

       

      Is this  a result of Instagram recent updates? Does this mean I will be unable to connect using this particular data connector?

       

      If so, what would be the best way to connect in order to retrieve my instagram data?

       

      Thank you for any help!

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