Hi Lourdes - Do you have any user filters applied when viewing the data? Can you be more specific on what is transposed/missing or attach a .twbx of the workbook here to check out?
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Thanks for the reply. I managed to find a solution from Resolving Layout Issues After Exporting Crosstab to Excel | Tableau Software. My problem was basically the same as what was on the link, although I found it odd that even though I did have a second variable already that my export layout was still transposed. So I had to add a second "placeholder" so to speak.