Would you be able to provide a packaged workbook so we can take a look at your issue? If you have sensitive data, please check out Anonymize your Tableau Package Data for Sharing.
I've created a copy stripped of all identifying data, but can't seem to figure out how to upload it. I read the article advising to use the Tableau Public server. When I try to go this route, I keep getting errors telling me the server cannot be reached. It looks like my company has placed an access restriction that prevents me from going to this.
Any suggestions and thanks for your help?