3 Replies Latest reply on May 6, 2016 12:15 AM by Tharashasank Davuluru

    Server v9.3 vizportal cannot be found

    simon harvey

      We have recently upgraded from 8.3 to 9.3 and are now experiencing intermittent issues, where some users are able to navigate to and visualise view, but other can navigate to but can't open any view (both published workbooks and built in server analysis reports).

       

      Error message for users who can't access views....

       

      We have also experienced intermittent issues with data connections. when testing connections, some work some fail, they all have the same connection string, and changing usernames and passwords don't change the outcome.

       

      The errors messages that appear in the vizql log files show….

       

      Caused by: com.tableausoftware.nativeapi.dll.TableauException: FATAL 3781:  Invalid username or password

      Invalid username or password.

      An error occurred while updating the user interface. The display may not show correct data.

      An error occurred while communicating with HP Vertica Database.

      Invalid username or password.

       

      The error messages recoded from the host are….

       

      The description for Event ID 4096 from source Tableau Server (vizportal) cannot be found. Either the component that

      raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the

      component on the local computer.

       

      Any thought on whats going on??