2 Replies Latest reply on May 4, 2016 8:55 AM by Ron Eisenstein

    Test Connection does not work

    karthik subramanian

      Hey all,

       

      We recently upgraded our Tableau Server to v9.3 from v9.1. After upgrade, the Test Connection option in the Data Connection  tab under Datasources doesn't seem to work. I have tested this in IE, Chrome and Firefox browsers. Is this a known bug? Any fix available for this!

        • 1. Re: Test Connection does not work
          Jeff Strauss

          do you have the proper data drivers installed in the upgraded environment?

           

          Drivers & Activation | Tableau Software

          • 2. Re: Test Connection does not work
            Ron Eisenstein

            I have had this issue too after upgrading from 9.0 to 9.3.  Some of my extracts and live connections associated with workbooks were not refreshing on the Server.  The "test connection" feature was inconsistently failing.  Republishing the workbook didn't not correct it.  Our workbooks contained both a published data source and an extract that was associated just with the workbook.

             

            The only fix, which we discovered through trial and error, is republishing the workbook after following these two steps locally:

             

            Step 1:  Go to the data source pane and click "Update Now" for the data source.  That will pull data into your workbook.

            Step 1.jpg

             

            Step 2:  For that data source, on the main menu, do the following:  Data-->Data source name-->Refresh