3 Replies Latest reply on Mar 27, 2016 4:37 PM by Bill Lyons

    Urgent: Need help with Customer Retention Analysis

    Drishti Mohanty

      Hi,

       

      I'm fairly new to Tableau and I'm currently working on a data set (Excel) to find out the retention of Customers.

       

      Data set has the following columns:

      Transaction Id, Customer Id, Transaction Date, Amount Paid,  and Channel Type.

      Customer can have multiple transactions on the same or different dates and can use different channels as well.

       

      I want to calculate Customer Retention and compare the performance for each channel in terms of Customer Retained %  and Revenue generated (by month, quarter, year)

      I'd be grateful if someone could guide me to solve this problem.

       

      Sincerely,

       

      Drishti