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Hi Visala Vanu,
Could you please tell me the version of Tableau you are actually using?
These hints could also help you:
- Upgrade to Tableau Desktop 8.2.1 or a later version. For more information, see Upgrading Tableau Desktop in the Tableau Knowledge Base.
- Open the Excel file in Microsoft Excel, and then save it with the .xlsx extension.
- Open Tableau Desktop, and connect to the .xlsx file.