3 Replies Latest reply on Mar 22, 2016 10:13 AM by Nicole Orbe

Backgrounder Process Busy

Nicole Orbe Mar 22, 2016 7:36 AM

This morning the backgrounder process was Down so the server was rebooted. Now it's just spinning as "busy" and we can't get any email subscriptions to run. Reports are being updated correctly since the reboot. The status of the subscriptions are "Pending" and have been for almost an hour.

The server was last rebooted around 6am ET.

Tableau.pdf 63.4 KB

1. Re: Backgrounder Process Busy

Jeff Strauss Mar 22, 2016 8:06 AM (in response to Nicole Orbe)

Are you able to look at the admin report "backgrounder extracts" to see which task is taking up all your bandwidth? this is where I would start.
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2. Re: Backgrounder Process Busy

Toby Erkson Mar 22, 2016 10:05 AM (in response to Nicole Orbe)

Agreed with Jeffrey. You may have a backlog of processes that are trying to catch up. What version of Server? What are your hardware specs? I'm wondering if you could add another backgrounder process?
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3. Re: Backgrounder Process Busy

Nicole Orbe Mar 22, 2016 10:13 AM (in response to Toby Erkson)

We just upgraded to 9.2. I'll have to see about adding the additional processor. Thank you both!
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