2 Replies Latest reply on Apr 13, 2016 8:31 AM by Toby Erkson

    Cannot Connect to Tableau server.Please check the server name and port and try again.

    Sangeetha Gopinath

      Hi,

       

      I am unable to login to one of our client tableau server from 9.0 desktop version and I am getting below error. Able to login the server with 8.2 and 9.1 version without any issues.

       

       

       

      One of my team member is using tableau 9.0 and he is able to login successfully in to the server.

       

      Do I need to change anything in internet settings

       

      Appreciated your help in advance

       

      Thanks

      Sangeetha

        • 1. Re: Cannot Connect to Tableau server.Please check the server name and port and try again.
          Jonathan Yow

          I had exactly the same problem where my Tableau Desktop v. 9.0 couldn't log in, but my colleagues were able to.

           

          Our Tableau Server was running on port 80, and SQL Reporting Services on my laptop was blocking me from connecting on the same port.

           

          Here's a link that fixed it for me:  How To: Stop SQL Server Reporting Services from using Port 80 on your Server [Field Notes] – SeanKilleen.com

          • 2. Re: Cannot Connect to Tableau server.Please check the server name and port and try again.
            Toby Erkson

            Thanks Jonathan for that info

            Because of too many bad experiences of blogs disappearing, as well as some corporate firewalls limiting/restricting/monitoring browsing, I copied your blog post here:

            Problem

            SSRS (SQL Server Reporting Services) uses port 80 by default on any server it’s installed on.

            This is crazy annoying, because you may want to have web servers or other application servers that also use the default http port 80.

            Running netstat -ano from the command line at this point usually shows you that port 80 is in use by PID 4 (the system process).

            Solution

            Fortunately, this isn’t too hard to fix:

            • Log on to the server that hosts SSRS.
            • Go to Start > Programs > SQL Server 2008 R2 > Configuration Tools > Reporting Services Configuration Manager
            • Connect to the server in question (usually your local server)
            • Go to the Web Service URL section
            • Change the TCP port to an open port other than port 80 (81 happened to work on my server) and hit Apply
            • Go to the Report Manager URL section
            • Click Advanced
            • Click the entry with a TCP port of 80 and then click the Edit button.
            • Change the TCP Port entry to the same thing you changed it to in the Web Service URL section previously and Click OK.
            • Click OK again.

            At this point, running netstat -ano should not show an entry for port 80.