9 Replies Latest reply on Jan 20, 2016 11:50 AM by Artem Prytkov

    Data extract problem

    Rustam Mustafin

      Hi guys. I'm not so good in English, but I hope you'll understand and help me with some problem. I have a workbook (2 datasources - Postgresql) and I've posted it on online tableau service (also published datasources). Checked "Include external files".

      Over time I found that my workbook extract doesn't work properly. When I use "Live-connection", there's proper amount of data(rows) - It's OK, but when I'm trying to extract data - there are old data rows. I've tried to use .twbx and .twb files. Morevoer, I tried to uninstall Tableau and all temp files. The most interesting is that Tableau doesn't see real data from Postgresql when I create new Workbook.

        • 1. Re: Data extract problem
          Lukasz Mastalerz

          Hi Rustam


          Are you perhaps using incremental extract refresh on a data source with delete activity?



          • 2. Re: Data extract problem
            Rustam Mustafin

            Hi Lukasz,

            Yes, I've deleted data source component one time. Now I'm trying to create new workbook, duplicate data source and connect to it, but anyway there are old data



            Live connection: 239 rows



            But when I'm goin to look for my worksheet and update extract: 251 rows



            • 3. Re: Data extract problem
              Lukasz Mastalerz

              When you right click on your connection and select "Extract Data" - is Incremental refresh option selected?




              If it's not selected please try to refresh the extract 



              • 4. Re: Data extract problem
                Rustam Mustafin

                Lukasz, I've tried to use incremental refresh+tried to use filter and incremental refresh. Anyway, there are 251 rows instead 239(as correct)


                • 5. Re: Data extract problem
                  Lukasz Mastalerz

                  If there are any deletes on the source table (the fact that you have 293 rows now and used to have 251 seems to suggest this is the case) you can't rely on incremental refreshes.

                  Can you try to investigate the data?

                  Is there anything special about rows which are visible on Tableau side but not on PostgreSQL side?

                  Is this Tableau online service or your own Tableau Server?

                  Are you using published data sources or it's an embedded extract?

                  What happens if you try to create brand new extract?

                  • 6. Re: Data extract problem
                    Rustam Mustafin

                    1. Yes, i've deleted some rows yesterday, Tableau see correct amount of rows when I choose Live connection, i.e. the problem's not in database. It seems like tableau book contains extract, but I've tried to delete everything.

                    2. Yes, Tableau service is my own and there's no problem when I'm trying to refresh extract from Online tableau.

                    3. Actually, I don't know embedded extract or published data source. I use desktop version.

                    4. When I'm trying to remove extract and create new the problem remains. I really don't understand how my book keeps old data... I've already started analyzing text version of twbx book...

                    • 7. Re: Data extract problem
                      Artem Prytkov

                      Some ideas:

                      • Double check your source table via SQL Query (pgAdmin), may be data is actually old?
                      • Try to uncheck "Include external files", AFAIK it`s for file sources only.
                      • After that create new connection with postges tables and make full extract. If it works, replace old data connection with new one.
                      • 8. Re: Data extract problem
                        Rustam Mustafin

                        1.Checked database, there's no old data. (Live connection understand that and show correct amount of rows)

                        2.Tried uncheck "Include external files"

                        I think the problem is that my workbook keep some data itself. I've tried to remove extract in .twbx (opened by winrar and deleted). Further I've tried to regenerate export file,remove extract, no result.

                        • 9. Re: Data extract problem
                          Artem Prytkov

                          Try to make new book, add connection and create full extract. If data will be correct, import sheets from old workbook (it will alos add old data connection) and replace source with new one.