1 Reply Latest reply on Feb 8, 2016 4:03 PM by diego.medrano

    Embedded dashboards on mobile device

    K P

      Hello All,

      We have all our dashboards on our website. All our website viewers has access to the embedded dashboards.

      Dashboards works fine with desktops and laptops. But  when we try to view them from mobile device like ipad, iphone or android device all we see is the blank where dashboard supposed to be.

      Are we doing something wrong with embedding them or is there something we need to change or tableau just does not work with embedded dashboards on mobile device?

      Thanks.

        • 1. Re: Embedded dashboards on mobile device

          Hey Kush,

           

          Looking at previous support cases, I've seen an issue where when accessing a view embedded in Javascript API and using Trusted Authentication and SSL via a mobile phone browser, the view does not display. The solution was to Install the certificate on the mobile device, or use a commercial certificate for SSL.

           

          i hope this helps!

           

          -Diego