3 Replies Latest reply on Jan 27, 2016 9:23 AM by Mahesh G

    trusted authentication error

    Mahesh G

      Hi,
      One of our user is facing issue when trying to access visualizations embedded in a web application.

       

      We are getting the following error:
      "Could not locate unexpired trusted ticket  -1"

       

      • The ID with which we are logging is having issue only from one machine (when same ID is used in different machine it is working fine).
      • If we login using different ID from the same machine then it is working fine
      • If the same ID is used to login through Tableau server web then it is working fine.

       

      We tried searching in forums but couldn't fix the issue with the resolutions given and the issue seem to with only one ID and in one machine combination and that too when we access Viz using web application.

       

      Can you suggest any solution to fix this issue.

       

      Thanks,
      Mahesh