2 Replies Latest reply on Apr 27, 2017 2:10 PM by Brian Rus

    SMTP Email Error - Invalid Address

    chandan srinivasappa

      We have been getting error for the subscriptions and the emails are not being sent out. At first i thought the email address/format would be wrong, but it was not. Can anyone please let me know what is that i am missing or what should be done here to get it resolved.smtp new.jpg

        • 1. Re: SMTP Email Error - Invalid Address
          Paul Moran

          Hi Chandan,

           

          To ensure that the known subscriptions issues are not causing a problem I have included the following Online Help document:

          http://onlinehelp.tableau.com/current/server/en-us/help.htm#subscribe_trouble.htm

           

          Additionally, some users have problems when sending through encrypted SMTP servers, as Tableau Server does not support encrypting subscription views. Though unlikely, please ensure that the SMTP server does not use encryption and that TLS is deselected as shown in Tableau Server Configuration.

           

          Paul

          • 2. Re: SMTP Email Error - Invalid Address
            Brian Rus

            Replying to an old topic but I ran into the same issue. Hopefully this helps someone:

             

            If you are seeing "Invalid Addresses" as the error in the Background Tasks for Non Extracts view try and check the backgrounder logs (..\data\tabsvc\logs\backgrounder).

             

            Mine was being thrown by "SMTPAddressFailedException: 550 5.7.1 Unable to relay". The company I was working for had an exchange server that only had Internal SMTP Relay configured, and not External SMTP Relay. This means that my email address which was not part of the company was rejected and the Tableau subscription failed.