2 Replies Latest reply on Dec 19, 2015 5:55 AM by Brent Pristupa

    Permission denied when retrieving map fix?

    Brent Pristupa

      There was a previous thread on this topic, but I couldn't find a fix that worked. The issue I am running into is that when I try and connect to any online map with Tableau Desktop 9.1 I receive the error message:

       

                Permission denied when retrieving map. Your firewall or proxy server is likely preventing Tableau

                from accessing <map url>.

       

      I have had this issue with previous versions: 8.1, 8.2, 9.0, and 9.0.4. The only version the error did not occur with was version 8.3 and to this day I am still able to connect to online maps with 8.3. So does anyone know if there might be some setting within 8.3 that I should be looking to apply to 9.1? It just seems odd that the error occurred in one version, was"fixed" in the next, and then appear again later and that everything the same, besides the version, one works and others don't.

       

      I have tried the kb instructions and it did not correct the error. If anyone has any suggestions, please let me know.

       

      Thanks