2 Replies Latest reply on Aug 19, 2015 6:19 AM by Mark Fraser

    Tableau Server Issue

    garima.vatsa.0

      Hi,

       

      I am facing some error when i am logging into tableau server through a browser. The server window is displaying a message saying "One or more of your licenses will expire on 22 June 2015 at 5:30 AM. Contact your tableau sales representative for extended trial and purchase Option". I already activated the license key and  that is going to expire in 2016. What could be the problem because of which this message is popping up. Can anyone please let me know?

       

       

      Thanks

      Garima

        • 1. Re: Tableau Server Issue
          Paul Moran

          Hi Garima,

           

          Please complete the following initial trouble-shooting steps to force the license information to be re-read.

           

          a. Log into the Tableau Server host machine as a local administrator.

          b. Open the Command Prompt as an administrator.

          c. Change directories to the "bin" folder in the Tableau Server directory.

          d. Type the following commands:

           

          tabadmin stop

          lmreread

          tabadmin start

           

          e. Please have a user log into Tableau Server verify that the "license expiration" message no longer appears.

           

          Paul

          • 2. Re: Tableau Server Issue
            Mark Fraser

            Hi Garima

             

            Paul has provided some very useful steps for Server, which I would advise following.

             

            As a side note - you can view your current licenses via the customer portal.

            https://na26.salesforce.com/home/home.jsp

            Log in - go to My Keys

             

            You should see something like the below -

            Maybe useful to double check

             

            Cheers

            Mark