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When we see these issues, they tend to be caused by the following:
-Improperly configured SSL certificates.
-improperly configured proxy/loadbalancer.
-Tableau Desktop and Tableau Server are in different locales.
Could any of this be culprit?
this dashboard is being used as an embedded object in a portal developed (plain htmls) in-house, so option one sounds like it can be related.
Specifically this happened to a user with a Mac running on Safari (it did work properly when using IE).
Does this information help you in any way to understand the issue further?
What other info would you like me to provide?