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Hi Ras Ras -
Thanks for your question, it sounds like you're doing it right, but I have one idea to check:
Log into Tableau Online in a web browser, go to your data source, and the Refresh Schedule tab. In the top right corner of your browser window, you'll see the text "Refresh this extract on" . Click the button to the right of this text. The option "A computer on my network" should be selected, with your machine where you've logged into Sync chosen from the drop down. See step 4 here for an image.
Let me know if that is the issue, hoping this helps!
thank you for response,how ever i already did what you suggested and the issue was not about that.
i finally found the solution actually the dashboard was not connected to extracted data on tableau online.that was why
the refresh was not done.
any way it is appreciated.