1 Reply Latest reply on Sep 18, 2015 4:57 PM by diego.medrano

    Regarding trusted authentication to remote server


      Hi All,


      When we authenticate to IP ( and trying to display data in life-ray portal it shows data on particular IP of that Virtual machine of that IP but when we trying to access remotely through IP as URL. 

      An error occurred on the server.

      The details of the error are:


      "Ticket client IP:, does not match with requester IP:

      Click the Refresh button in your web browser and try again.

      If you continue to receive this error please contact your Tableau Server Administrator."

      It takes the IP of that particular PC not connected through the URL.


      Please provide me the solution ASAP.