-
1. Re: Enabling subscription
Toby ErksonMay 27, 2015 12:55 PM (in response to yann shukor)
A simple search in the admin. manual can help: Troubleshoot Subscriptions.
-
2. Re: Enabling subscription
yann shukor May 27, 2015 10:41 PM (in response to Toby Erkson)Thanks Toby
Do you assume that I didn't study this article before posting my request for help ?
Or that this article resolves all potential issues ?
Good day to you
yann
-
3. Re: Enabling subscription
Matt ColesMay 27, 2015 11:18 PM (in response to yann shukor)
1 of 1 people found this helpfulBesides all the stuff mentioned in that article, the one other issue that always bites me when I don't see the icon is that you need at least one non-disabled Subscriptions schedule. If none are available to select, the icon does not show at all. So merging all the info sources, here are all the things I know of that would prevent the envelope icon from showing:
1. Tableau Server must have subscriptions enabled via the configuration tool
2. The Site settings must have Subscriptions enabled.
3. The User trying to subscribe must have an email address
4. The User trying to subscribe must have View permissions on the view
5. The data connections in the workbook must have credentials embedded (or require none)
6. The view must not have been loaded via a redeemed Trusted Ticket (trusted authentication)
7. There must be at least one Subscriptions schedule in a non-disabled state
I hope that helps!
-
4. Re: Enabling subscription
yann shukor May 28, 2015 3:12 AM (in response to Matt Coles)Thanks Matt
We doubled checked it all and finally realized that instead of using the on off icons we had restarted Tableau's manager service using services.msc
Once we began using the on off icons we obtained the proper result
cheers
yann
-
5. Re: Enabling subscription
Naveen Vanaparthi Aug 22, 2016 11:58 AM (in response to Matt Coles)If The User trying to subscribe thru an email address for Excel/PDF output, Does he need a Tableau licence since its not a View permissions on the view?
-
6. Re: Enabling subscription
Bayapa Reddy Aug 23, 2016 3:41 AM (in response to yann shukor)Hi Naveen,
If he was a Guest user doesn't required the Tableau Licence.
Thanks,
Bayapa