6 Replies Latest reply on Aug 23, 2016 3:41 AM by Bayapa Reddy Branched to a new discussion.

    Enabling subscription

    yann shukor

      Hi

       

      My client is having an issue with the subscription option in Tableau Server 9

       

      I configured the Alerts and Subscriptions tab in the configuration utility with the required info for him

      and Tableau confirmed that this had been properly saved, then I restarted the Tableau Manager service

       

      Unfortunately the envelop icon hasn't made an appearance

       

      The user logs on to gain access to Tableau Server, and then opens the desired view, which incidentally doesn't request any authentication from the user - from what I understand this test view isn't a 'live' view

       

      I'm not a Tableau user so I don't know how to help him figure this out

       

      Any ideas ?

       

      thanks

      yann