14 Replies Latest reply on Nov 2, 2015 1:44 PM by Matt Coles

    com.tableausoftware.tabctl.dll.Exception: Unable to access the service control manager (5)

    Sandeep Moola

      Hi,

      We installed Tableau 9 recently using an admin account and we changed the server to Run as an "LDAP service account".  When I try to use the tabcmd to start/ stop the tableau server using the "Run as" LDAP service account, I get the below error. I can only start / stop and configure the tableau server using the admin account. We installed the tableau on E: drive (as opposed to C drive) and gave all the necessary permissions to the E: drive as well as the service account (except that the service account does not have admin rights). Ours is a distributed installation and followed the same instructions on all the works as well.

       

      Error:

       

      *** com.tableausoftware.tabctl.dll.Exception: Unable to access the service control manager (5).

       

      I followed all the recommendations from these sites and still get the same error.

       

      Run As User:

      http://onlinehelp.tableausoftware.com/current/server/en-us/help.htm#runas.htm

       


      http://onlinehelp.tableau.com/current/server/en-us/help.htm#runas_svc.htm

       


       

      http://onlinehelp.tableau.com/current/server/en-us/help.htm#runas_security.htm

       


       

      http://onlinehelp.tableau.com/current/server/en-us/help.htm#runas_confirm_read_ex.htm

       

      http://onlinehelp.tableau.com/current/server/en-us/help.htm#runas_confirm_modify.htm

       

       

       

       

       

      The UAC is also disabled, like explained below. (http://kb.tableau.com/articles/knowledgebase/resolving-unable-to-access-service-control-manager-5)

       

      Any help is greatly appreciated.