12 Replies Latest reply on May 15, 2015 5:37 AM by Ken Patton

Could not login into tableau server

Yogarajan M May 14, 2015 3:24 AM

Hi,
I have installed and configured the tableau server 8.1(trial) with local Authentication option. After starting the server, i try to visit the login page from web browser from my localhost(http://localhost). but i am getting 500 Internal Server Error. Dont know what is going wrong.

Kindly help me to start the server and deploy my first workbook.

Thanks,
Yoga

1. Re: Could not login into tableau server

Ken Patton May 14, 2015 7:02 AM (in response to Yogarajan M)

Have you verified that the Server is completely up via tabadmin status ?

What web browser are you using. Sometimes with Windows Firewall it is helpful to use Internet Explorer just once to "allow" localhost as a browser target. (After that you can use whatever browser you'd like.)

Are you logging in as the Run As User?
Like Show 0 Likes(0)

Actions
2. Re: Could not login into tableau server

Yogarajan M May 14, 2015 7:45 AM (in response to Ken Patton)

Hi Patton,

I've checked the status, it is in Running condition.Tried both Internet explorer & Chrome.
could not find the option "Run As User".
Like Show 0 Likes(0)

Actions
3. Re: Could not login into tableau server

Ken Patton May 14, 2015 7:56 AM (in response to Yogarajan M)

"Run As User" refers to the userid on the Server host which is the login for the tabsvc.exe Service.

I was trying to ask you what userid/ password you are trying to log in with: e.g. the Run As User, the Server Admin user, or some other...
Like Show 0 Likes(0)

Actions
4. Re: Could not login into tableau server

Toby Erkson May 14, 2015 8:10 AM (in response to Ken Patton)

Open "Configure Tableau Server":

Here is the Run As User info:
Like Show 0 Likes(0)

Actions
5. Re: Could not login into tableau server

Yogarajan M May 14, 2015 11:36 PM (in response to Toby Erkson)

Hi Patton/Erkson,

I'm Runnin as User CTS\372797.
Like Show 0 Likes(0)

Actions
6. Re: Could not login into tableau server

Ken Patton May 15, 2015 3:50 AM (in response to Yogarajan M)

Okay -- and now when you are trying to log in and getting a failure, what is the userid that you are attempting to log in with?

Is that userid the same one as the Run As User, or is it a Server Admin user, or some other user type?
Like Show 0 Likes(0)

Actions
7. Re: Could not login into tableau server

Sankarmagesh Rajan May 15, 2015 3:57 AM (in response to Yogarajan M)

Hi yogarajan,
when you configure tableau server then use the username CTS\372797.

Once server installation over then use the localhost:80 and login the server, if you first time login server then you can create the new user and pwd.

First check the server is running or not. go services-tableau server- check started or not.

Thanks
sankar
Like Show 0 Likes(0)

Actions
8. Re: Could not login into tableau server

Yogarajan M May 15, 2015 5:00 AM (in response to Ken Patton)

Hi,

Yes i checked the status, it is "Running". I thought after starting the server, browser will be started automatically to show the login page. But it was not happening. so i myself opened the browser and pasted the URL http://localhost. After loading for long time it throws the 500: internal server error. Ken Patton i could not see the first page (login page) itself.

Thanks,
Yoga
Like Show 0 Likes(0)

Actions
9. Re: Could not login into tableau server

Ken Patton May 15, 2015 5:03 AM (in response to Yogarajan M)

Well if you are taking an Internal Server Error message, then the logs have to be examined to understand the source of the error condition.

You are probably better off working with Tableau Support at this point.
Like Show 0 Likes(0)

Actions
10. Re: Could not login into tableau server

Sankarmagesh Rajan May 15, 2015 5:03 AM (in response to Yogarajan M)

hi

use localhost:port number and then try
Like Show 0 Likes(0)

Actions
11. Re: Could not login into tableau server

Yogarajan M May 15, 2015 5:25 AM (in response to Ken Patton)

When i looking into the CHANGES file of tomcat, i found this log:
mod_lua: Allow scripts handled by the lua-script handler to return
a status code to the client (such as a 302 or a 500) [Daniel Gruno]
*) mod_lua: Decline handling 'lua-script' if the file doesn't exist,
rather than throwing an internal server error.
what is it mean?, is this related to the error (500:internal server error)?
And where would be the log files are ?
Like Show 0 Likes(0)

Actions
12. Re: Could not login into tableau server

Ken Patton May 15, 2015 5:37 AM (in response to Yogarajan M)

It is difficult for the community to answer whether or not that tomcat error is relevant in your scenario; you really do need to contact Tableau Support.

The logs in Tableau Server are all over the place. Start by looking in

.../Tableau Server/8.3/data

but there are process-specific logs for each Server process as well.
Like Show 0 Likes(0)

Actions