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1. Re: Could not login into tableau server
Ken Patton May 14, 2015 7:02 AM (in response to Yogarajan M)Have you verified that the Server is completely up via tabadmin status ?
What web browser are you using. Sometimes with Windows Firewall it is helpful to use Internet Explorer just once to "allow" localhost as a browser target. (After that you can use whatever browser you'd like.)
Are you logging in as the Run As User?
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2. Re: Could not login into tableau server
Yogarajan M May 14, 2015 7:45 AM (in response to Ken Patton)Hi Patton,
I've checked the status, it is in Running condition.Tried both Internet explorer & Chrome.
could not find the option "Run As User". -
3. Re: Could not login into tableau server
Ken Patton May 14, 2015 7:56 AM (in response to Yogarajan M)"Run As User" refers to the userid on the Server host which is the login for the tabsvc.exe Service.
I was trying to ask you what userid/ password you are trying to log in with: e.g. the Run As User, the Server Admin user, or some other...
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4. Re: Could not login into tableau server
Toby ErksonMay 14, 2015 8:10 AM (in response to Ken Patton)
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5. Re: Could not login into tableau server
Yogarajan M May 14, 2015 11:36 PM (in response to Toby Erkson) -
6. Re: Could not login into tableau server
Ken Patton May 15, 2015 3:50 AM (in response to Yogarajan M)Okay -- and now when you are trying to log in and getting a failure, what is the userid that you are attempting to log in with?
Is that userid the same one as the Run As User, or is it a Server Admin user, or some other user type?
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7. Re: Could not login into tableau server
Sankarmagesh Rajan May 15, 2015 3:57 AM (in response to Yogarajan M)Hi yogarajan,
when you configure tableau server then use the username CTS\372797.
Once server installation over then use the localhost:80 and login the server, if you first time login server then you can create the new user and pwd.
First check the server is running or not. go services-tableau server- check started or not.
Thanks
sankar
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8. Re: Could not login into tableau server
Yogarajan M May 15, 2015 5:00 AM (in response to Ken Patton)Hi,
Yes i checked the status, it is "Running". I thought after starting the server, browser will be started automatically to show the login page. But it was not happening. so i myself opened the browser and pasted the URL http://localhost. After loading for long time it throws the 500: internal server error. Ken Patton i could not see the first page (login page) itself.
Thanks,
Yoga
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9. Re: Could not login into tableau server
Ken Patton May 15, 2015 5:03 AM (in response to Yogarajan M)Well if you are taking an Internal Server Error message, then the logs have to be examined to understand the source of the error condition.
You are probably better off working with Tableau Support at this point.
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10. Re: Could not login into tableau server
Sankarmagesh Rajan May 15, 2015 5:03 AM (in response to Yogarajan M)hi
use localhost:port number and then try
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11. Re: Could not login into tableau server
Yogarajan M May 15, 2015 5:25 AM (in response to Ken Patton)When i looking into the CHANGES file of tomcat, i found this log:
mod_lua: Allow scripts handled by the lua-script handler to return
a status code to the client (such as a 302 or a 500) [Daniel Gruno]
*) mod_lua: Decline handling 'lua-script' if the file doesn't exist,
rather than throwing an internal server error.
what is it mean?, is this related to the error (500:internal server error)?
And where would be the log files are ?
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12. Re: Could not login into tableau server
Ken Patton May 15, 2015 5:37 AM (in response to Yogarajan M)It is difficult for the community to answer whether or not that tomcat error is relevant in your scenario; you really do need to contact Tableau Support.
The logs in Tableau Server are all over the place. Start by looking in
.../Tableau Server/8.3/data
but there are process-specific logs for each Server process as well.