This is difficult to diagnose without being able to interact with your Server environment -- but, are you pretty well versed on Permissions, and how they are applied? I have assumed that denying these permissions would eliminate the comments box completely, but I am not positive that this is true. You might reach out to firstname.lastname@example.org to see what they say about that.
Anyway, the reason I ask about permissions is that its possible to have multiple permissions that counteract each other -- for example, if a Group has permission to see/add comments, but an individual user is denied, you may get unexpected behavior (I'm not sure what the impact would be without testing, but I believe the user would override the Group in that case).
Here's a good resource: http://www.theinformationlab.co.uk/2014/06/11/understanding-tableau-server-permissions/
True. I am pretty comfortable setting permissions even in the new format for 9.0.
To eliminate the possibility that there could be conflicting permissions that could counteract one another, I have highlighted all workbooks, set all user permissions to 'comment add: deny' and 'comment view: deny'. I have then gone further and highlighted a specific project and set the same permissions specific to that project. And even further from that, I went into the project and highlighted all the relevant workbooks and set the same permissions.
As far as I know, what's happening is technically following the permissions set. They're just allowing users to still see the box that they cannot use.
Right on - hopefully support would know for sure if this is expected behavior.
If so, and if resources allow for it, you might consider embedding Tableau in your own portal but I'm not certain the JS API would help in your scenario.
Best of luck and let us know what you find out!
I am noticing same behavior. I have View and Add comments explicitly denied and the boxes along with Tags still show up and can be interacted with. It is also occurring in Tableau online as well http://community.tableau.com/thread/162021?q=remove%20comment%20box .
Good question. I have a dummy user that I've been testing with.
I set all the permissions within my Admin user, log out, log in as the dummy user, and this is where my findings occur.
I submitted a ticket and will update as a conclusion is found.
Can you elaborate on the embedding topic you hinted at?
I read a portal/embedding reference while looking into this, but I was not familiar enough to judge if it was helpful.
I have answers!
In version 8.3.3 or below, the only useful workaround at this point is that one can share a view sans the comments with another user. To accomplish this, the admin user (or any other user really) should navigate to the view he/she wishes to share, go to the URL for this view, and type ?:EMBED=Y after the # symbol. Hitting refresh should direct the admin to a similar view wherein the comments and tag boxes are eliminated and the toolbar options (such as export, share, download, subscribe, etc.) are now positioned below the view.
In version 9.0, the only useful workaround at this point is that one can share a view sans the comments with another user as well. To accomplish this, the admin user (or any other user) should navigate to the view he/she wishes to share, go to the URL for this view, and type ?:EMBED=Y before the ? symbol. Hitting refresh should direct the admin to a similar view wherein the comments and tag boxes are eliminated. All the toolbar options are in the same position.
According to support, this route of embedding is the only useful workaround at this point. However, Tableau is collecting case files of support tickets and the like that desire the deleted comment box. The more cases and requests they receive, the more likely they are to dig back into the software and make this issue's resolution a reality.
On that note, to submit a support ticket or request the feature, please e-mail:: email@example.com.
If the synapses of my inquiry are not clear, please let me know. It personally took me a minute to understand where to put the URL code...in the URL. lol
Thank you for all of your support!
That seems like pretty terrible logic. "View Comments" you think would mean view comments. Regardless, thanks Erin.
I guess "view comments" just means you cannot see other people's comments....the box is ever-alive.
And if "add comments" is disabled, I guess that means you can type a comment and press submit, but the comment will not save or display.
While we may not be completely satisfied with the answers you received, I am grateful that you found an answer and that you came back here to share the information with others! You rock, Erin!
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To Matt's point Permissions are slippery rascals, hard to pin down, and the Tableau documentation isn't a lot of help in organizing all of the relationships between the intersecting pieces (although it's getting better. - the people at Tableau are cognizant of the need for improvement).
Even worse, there's more than Permissions involved in determining what people can see and do on Tableau Server.
Bringing everything together into a seamless whole that covers everything - all the moving parts and their static and dynamic relationships, is very difficult. There are some good resources out there to help wrap one's head around the material, here's one: http://tableaufriction.blogspot.ca/2015/02/tableau-server-factors-affecting-what.html
and here's a wall poster-sized PDF with (I hope) everything in one space: Tableau Server - Factors Affecting What Users Can Do.pdf - Google Drive - it might need some tweaks for v9.