6 Replies Latest reply on May 12, 2015 11:23 AM by William Smith

    master calendar  (how to show status of tickets over a time period)

    Kirstin Lyon

      Hello

       

      I want to show the number of tickets currently open.

       

      I have 3 fields:

       

      1.  Ticket ID  (unique identifier of the ticket)

      2.  Opened date

      3.  Closed date (if ticket is closed).

       

       

      I need to be able to show how many cases are currently open on any given day.   My thinking was to have a main calendar, and then use that to map the open and closed dates to so I could see the tickets being opened and closed, and possibily see what the current status is. 

       

      Hope someone can help!

       

      Kirstin