Hi Gessica - What is the role you are setting them up in server ?
I came across same situation few months back : Lets say if both users had 2 green ticks for publish, then person who published the workbook first time needs to publish it (for replacing same workbook. For new workbook anyone with green tick can publish) again unless he is site/system admin as in below pic.
I am just giving the users interactor/publishing rights. In the picture below, I would click the green checkmark to allow publishing, and then an hour later, his access is gone. When I first grant the access, he is able to publish. At some point the publishing rights go away without anyone removing them. I am seeing this issue with other users as well, they just may not have noticed or complained yet.
I just checked the "Groups" and the gentleman did not have publishing rights in all of them. I updated them all to publishing, and will check again if he has the access still in a few hours.
Thanks for your help!
Do you have any cron job implemented to keey sync with AD ?
That is good Gessica. Let us know how it goes. Unfortunately my reply was deleted asking to check if the user has publishing rights in all groups
I saw it before it was deleted.....Thanks, Manoj! (Still looks good. Hasn't lost access yet.)