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This Knowledge Base article seems explain what is going wrong. I would follow the directions and see if this helps resolve the issue:
do you go through a load balancer on the way from the internet?
Take a look at your httpd access.log file. Look for the line with /trusted. Find out what the IP address that request is coming from. Then compare that IP address to your wgserver.trusted_hosts setting. They should be matching. Like Jeffrey says, if you have a load balancer or proxy in front, that could be the IP making the request.
Hi Cristian, you mention "connections made from the Internet", but normally you should not be requesting trusted tickets from the internet. Can you give us more detail about your configuration?
Thank you Diego for this link.
We are currently investigating whether the web site is not trying to interact with Tableau Server before requiring a ticket.
In this case the problem would be a false one.
I will come back with details as soon as I have them.
A website serves Tableau visualizations to browsers in the Internet.
The web server itself is in the local network.
Hope this clarifies