Can you clarify what your timeout issues are? Like are users able to login to Tableau Server first and then gets logged out after a period of time? Can users even login?
thank you very much for your reply.
Basically, the setup is tableau server within amazon cloud. What we are finding is a mixture of the login page not loading all the time (gateway/connection timeout) and if after they have logged in, it times out and displays 'connection timed out', sometimes after a report request. This happens more on mobile phone networks (either tethered hotspot or through the phone browser).
any suggestions? would be much appreciated,
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Check out this article here: An Error Occurred Communicating with the Server (12152) | Tableau Softwa
They may not be receiving this error exactly since it relates to internet explorer, but it could be similar. You can try modifying tableau's apache keepalive timeout settings. Outlined in the article.
thank you, I went into the file as outlined and found the following lines in the httpd.conf.templ file (excerpt pasted):
AcceptFilter http none
AcceptFilter https none
<% end %>
KeepAlive <%= gateway.keepalive ? 'On' : 'Off' %>
# ServerRoot: The top of the directory tree under which the server's
# configuration, error, and log files are kept.
Can you kindly confirm if this is the right place to insert the line (highlighted in italic above)- KeepAliveTimeout?
Trying best to grasp this (esp Apache knowledge), so grateful for any help,
Yes this is the correct location
be sure to run the tabadmin configure command after making this change and before restarting tableau server.
Hi Zach, many thanks for you reply
I am set to carry out this change tm morning, so will let you/thread know how the changes fared. I am really hoping it will help solve the timeout.
Also, is my line of thinking right in the code KeepAlive <%= gateway.keepalive ? 'On' : 'Off' %> that this syntax means, the keepalive setting is on or off depending on the properties set in the tableau server file (this setting in this file was set to 'true'),